Website Maintenance Request

Thanks for your request; normal business hours are from 9:00 am – 5:00 pm Monday through Friday (ET). We handle requests in the order in which they are received, and we will reach out to you if we have any questions while completing your request. In general, our standard turnaround for handling requests is within a 24-48 hour timeframe. However, if a request is more complex or falls outside of the scope of work, the completion time may be extended.

Depending on your maintenance plan, you may have (1) or more hours of development time available per month. If this is exceeded, we handle requests on a fixed-cost or hourly basis depending on the scope of work. If your plan does NOT include content maintenance, we’ll be in touch with an estimate before any work is performed. Here’s generally what our clients use their care plans for:

• Publishing blog posts and new pages from provided Word or Text documents
• Adding / Removing / Editing text on posts, pages, products, etc.
• Uploading provided JPG and PNG images and adding to pages
• Cropping / Resizing images within the WP Dashboard
• Adding / Removing / Editing menu items
• Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
• Create image galleries
• Edit page slugs
• Adding / Removing / Editing users
• Upload PDFs
• Add / Remove / Edit form fields
• Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)
• Performing search and replaces
• Adding code snippets through WP hooks
• Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
• Performance / Page-speed related adjustments based on GT Metrix reports
• Minor troubleshooting involving plugin and theme compatibility
• Installing tracking codes (i.e. Google Analytics)
• Testing contact forms and checkout workflows